Privacy Policy
Last Modified: February 15, 2024
Walkthru LLC (“we,” “our,” “us,” or “Walkthru”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, or communicate with us.
By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
- Name
- Email address
- Phone number
- Business name
- Billing and payment details
- Property or location details for photography services
1.2 Service-Related Information
- Project requirements
- Property images and virtual tours
- Metadata related to media files
- Communication records
1.3 Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Access time
This information helps us improve our services and website performance.
2. How We Use Your Information
We use your information for the following purposes:
- To provide and manage our services
- To process bookings and payments
- To communicate regarding projects and inquiries
- To deliver virtual tours and photography files
- To improve service quality
- To comply with legal obligations
- To send important service updates
We do not sell or rent your personal data to third parties.
3. Sharing of Information
We may share your information only in the following situations:
3.1 Service Providers
With trusted third parties who assist us in:
- Web hosting
- Cloud storage
- Payment processing
- Technical support
These partners are required to keep your information confidential.
3.2 Legal Requirements
We may disclose information when required by law, court order, or government authority.
3.3 Business Transfers
In case of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Use of Images and Virtual Tours
Images and virtual tours may be published online as agreed in the contract.
Content published on platforms such as Google Street View becomes publicly accessible.
Walkthru retains ownership rights unless otherwise stated in writing.
Clients are responsible for obtaining consent from property owners and occupants.
5. Data Storage and Security
We take reasonable technical and organizational measures to protect your data, including:
- Secure servers
- Access control systems
- Encrypted storage where applicable
Project files are generally stored for up to 12 months from the delivery date unless otherwise agreed.
While we strive to protect your data, no method of transmission over the internet is 100% secure.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve user experience
- Analyze website traffic
- Remember user preferences
You may disable cookies in your browser settings, but this may affect website functionality.
7. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal data
- Request corrections
- Request deletion
- Withdraw consent
- Object to certain processing
To exercise your rights, contact us using the details below.
8. Third-Party Links
Our website or services may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.
9. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.
10. International Data Transfers
If you access our services from outside the UAE, your information may be transferred and processed in the UAE or other countries where our service providers operate.
11. Retention of Information
We retain personal and project-related data only for as long as necessary to:
- Fulfill contractual obligations
- Comply with legal requirements
- Resolve disputes
- Enforce agreements
After this period, data is securely deleted or anonymized.
12. Changes to This Privacy Policy
Walkthru reserves the right to update this Privacy Policy at any time. Changes will be posted on our website with an updated “Last Modified” date.
Continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Information
For questions, concerns, or data requests, please contact:
Walkthru LLC
📧 Email: info@walkthru.media